Support

Something not working, or a question about your subscription? Email us and a person will reply.

Common things

Managing or cancelling your subscription

Subscriptions are handled by Apple, not by us. On your iPhone open Settings → your name → Subscriptions, choose Ramuna, and you can change plan or cancel there. Deleting the app does not cancel a subscription.

Refunds

Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com. We are not able to issue refunds ourselves, but email us if something has gone wrong and we will help where we can.

Restoring a purchase on a new device

Sign in with the same Apple ID and open Ramuna. If your subscription does not appear, use Restore purchases on the subscription screen.

Deleting your account and data

You can delete your account from within the app. If you cannot get in, email us from the address on the account and we will delete it for you.

Something in the app looks wrong

Tell us what screen, what you expected, and what happened. A screenshot helps enormously.

Something medical

Ramuna is not a medical service and we cannot give medical advice. If you have hair loss, a sore or persistent scalp problem, or anything that worries you, please see a GP or a trichologist.